Terms and Conditions
This English text is provided for convenience only. In case of discrepancies, the German version shall prevail.
General Terms and Conditions of Restaurant Viva la Vita
1) Scope
These terms and conditions apply to all contracts for catering services in Restaurant Viva la Vita, in particular table reservations, group bookings and events. Terms of the guest that deviate from these only apply if we have expressly confirmed them in writing.
2) Reservation and conclusion of contract
2.1) The catering contract is concluded as soon as we have confirmed the reservation (verbally, by telephone or in writing). For groups of 6 or more persons, the reservation only becomes binding upon our written confirmation.
2.2) We hold reserved tables for up to 30 minutes after the agreed time. If guests arrive later without prior arrangement, we may give the table to others.
2.3) Please inform us of any changes in the number of persons as early as possible.
3) Cancellation and no-show
3.1) Simple table reservation: The guest orders from our menu on site. For simple table reservations of fewer than 6 persons, we do not charge a no-show fee. In the event of a cancellation or change, however, we kindly ask you, out of consideration for our planning, to let us know as early as possible.
3.2) Reservation with an agreed menu, groups of 6 or more persons: Cancellation is free of charge up to five days before the agreed date. After that, we charge 80% of the agreed services, and 100% of the agreed services in case of no-show. The guest remains entitled to prove that we have suffered no loss or a lower loss. We will endeavour to re-let the table.
3.3) Cancellations can be made in writing, by email or by telephone.
4) Groups and events (6 or more persons)
4.1) For groups, the deadlines and rates in clause 3.2 apply.
4.2) The final number of participants must be communicated to us at the latest three working days before the date. If the actual number of guests falls below the confirmed number, the difference is treated as a cancellation under clause 3.2.
4.3) We do not require a deposit or the provision of a credit card.
5) Prices and payment
5.1) All prices are final prices in euros including statutory value-added tax.
5.2) The invoice is due for payment immediately upon receipt. We accept cash, Girocard, American Express, Visa and Mastercard.
6) Food and drinks brought in by guests
Bringing your own food and drinks is not permitted. All food and drinks are provided exclusively by the restaurant.
Exception for celebrations: With prior agreement and the express consent of the restaurant management, bringing cakes, tarts and special drinks is permitted. In this case, we reserve the right to charge a corresponding corkage fee.
7) Allergens and intolerances
Allergens are marked in our menus. Please inform us of any allergies and intolerances when making the reservation and when ordering. Our service team will be happy to help with any questions. Traces of allergens cannot be completely ruled out in our kitchen. We cannot guarantee that special dietary requirements or intolerances that deviate from the regular menu can be accommodated without timely prior notice.
7a) Dogs and children
7a.1) Dogs are unfortunately not permitted in the restaurant. Assistance dogs (e.g. guide dogs for the blind) are of course welcome.
7a.2) Children are welcome. We ask parents to supervise their children and to show consideration for other guests. High chairs are available in limited numbers. Please let us know when making your reservation if you need one.
8) Vouchers
8.1) Vouchers are valid for all laVital areas and cannot be paid out in cash.
8.2) Vouchers are valid for three years, counted from the end of the year in which they were issued (statutory limitation period).
8.3) No replacement will be provided in case of loss.
9) Liability
9.1) We are liable for damages resulting from an intentional or grossly negligent breach of duty, as well as for damages resulting from injury to life, body or health. In the case of a slightly negligent breach of essential contractual obligations, liability is limited to the typical, foreseeable damage.
9.2) For the guests' coats and valuables, we are only liable within the scope of the statutory provisions.
10) Data protection
We process your data only within the framework of the statutory provisions. Details can be found in our privacy policy.
11) Final provisions
11.1) Amendments and additions must be made in writing.
11.2) If the contractual partner is a merchant, the place of jurisdiction is Gifhorn.
11.3) Should any provision be invalid, the remaining provisions remain valid. In place of the invalid provision, a valid provision that comes as close as possible to it applies.
11.4) We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Restaurant Viva la Vita in the laVital Sport- & Wellness-Hotel
Alte Heerstr. 45, 29392 Wesendorf / Tel.: 05376-979613 / Email: info@lavital.de